1. "You don't have an employee record - ask HR to link your login to it."

Leave, My team and approvals by manager work through your employee record. HR links your login to it from your employee page (Link an existing login).

2. "Only 3 annual leave days left."

The request takes more days than you have. Requests waiting for approval count as booked. Book fewer days, or ask HR - they can adjust a balance with a reason.

3. "Kemi already has leave booked from … to …"

The dates overlap leave already booked. Cancel or change the other request first.

4. "No annual leave policy applies to Kemi."

None of the leave type's policies fits this person - their grade, employment type or length of service. HR adds or widens a policy in HR settings → Leave.

5. "This leave has started - it can't be cancelled."

Leave can be cancelled until its first day. After that, talk to HR.

6. "Tue 1 Oct adds up to 26 hours - a day has 24."

The day's hours across your rows are more than 24. Correct one of them. Hours are 0 to 24, in quarters of an hour.

7. An approval went to the wrong person, or nobody

Approvals follow your organization's rules and the reporting lines HR keeps. Check the person's manager on their employee record, and the rules in Organization → Approval workflows (try Who would approve this?). If nobody a rule names can approve, it goes to the Admins and says so.

Someone away? Their approvals also go to whoever they chose in Out of office.

8. "Only the person who asked can withdraw it."

Only the requester can take back something waiting for approval. The approver can Send back instead.