Signing in and access

The messages are shown in quotes as they appear. Your administrators - listed on Help - can fix most of these.

1. 1

   "Your role doesn't allow this. Ask an administrator for access."

   Your role doesn't include what you tried. Ask an administrator: they can give your role the permission, or give you another role (Access & security → Roles and Users).

2. 2

   A menu or page is missing

   Either your organization's plan doesn't include that module, or your role doesn't use it. Menus such as HR, Procurement and Finance are for the people who run them - everyone else uses My workspace.

3. 3

   "Invalid credentials."

   The email or password is wrong. Check the email you were invited with, then use Forgot password?. After several wrong tries: "Account temporarily locked. Try again in N minute(s)." - wait, then try again.

4. 4

   "This reset link is invalid or has expired."

   Reset links work once, for a short time. Ask for a new one with Forgot password?.

5. 5

   Lost the phone with your authenticator app

   Ask an administrator to Reset two-factor on the Users page. You'll sign in with your password and set it up again on your new phone.

6. 6

   "Turn on two-factor sign-in for your own account first (My account), then require it for everyone."

   An administrator can only require two-factor sign-in once they use it themselves. Set it up in My account, then turn the requirement on.