Help centre
How can we help?
Step-by-step guides with pictures, for everyone who uses TinERP.
Getting started
Owners and admins · Set your organization up in ten steps - from creating the account to choosing a plan.
Everyday tasks
Everyone · What every member of the team does: your day, leave, tasks, timesheets, claims and approvals.
Sign in and find your way around
Signing in, the menu, and finding any page in seconds with search.
3 min
2 steps
Your day at a glance
What your dashboard shows you, and how to act on it.
2 min
1 step
Book leave
See how much leave you have left and ask for time off.
3 min
2 steps
Approve requests
Decide on leave, timesheets, claims and purchases waiting for you.
2 min
2 steps
Your tasks
Everything assigned to you across projects, and how to update it.
3 min
2 steps
Fill in your timesheet
Log your hours by project and submit them for approval.
3 min
2 steps
Claim expenses and request advances
Get paid back for what you spent, or get money before a trip.
4 min
2 steps
Ask for something to be bought
Raise a requisition for goods or services your team needs.
3 min
1 step
Notifications
Where you hear about decisions, mentions and things waiting for you.
1 min
1 step
Your profile and account
Your employee record, your password and two-factor sign-in.
3 min
2 steps
Managers
Managers and team leads · Your team's leave and timesheets: who's off, what's waiting, and deciding it.
Administrators
Owners and admins · Users, roles, approval rules, security, the audit log and document numbers.
Manage users
Change someone's role, suspend or remove their access, resend an invitation, or reset two-factor sign-in.
4 min
4 steps
Roles and permissions
Decide what each role may do, module by module, and add roles of your own.
5 min
3 steps
Set who approves what
Approval rules in depth: conditions, steps, escalation, reminders, and trying a rule out.
6 min
4 steps
Security settings
Require two-factor sign-in, and choose when screens lock and sessions end.
3 min
2 steps
The audit log
Who did what and when - with the values before and after each change.
2 min
1 step
Document numbers
Choose how employees, invoices, orders and other documents are numbered.
3 min
2 steps
HR
HR teams · Employee records, leave, joiners and leavers, the org chart and HR reports.
How HR works
Employees and logins, who sees what, and the order to set things up.
4 min
4 steps
Set up grades, positions and checklists
The groundwork before you add employees.
5 min
3 steps
Set up leave
Your leave year, leave types, and the policies that decide who gets how many days.
6 min
4 steps
Add an employee
Create an employee's record, and give them a login if they'll use TinERP.
4 min
4 steps
Keep employee records up to date
Promotions, transfers, new managers, probation, contacts, bank details, documents and leave balances.
6 min
5 steps
When someone leaves
Record their last day, run the offboarding checklist, and close their access.
3 min
3 steps
Run leave for everyone
Everyone's balances and requests, booking for people without logins, and the leave calendar.
4 min
3 steps
Joiners and leavers
Onboarding and offboarding checklists, probation, contracts and expiring documents in one place.
3 min
2 steps
The org chart
Who reports to whom, with vacant positions.
2 min
1 step
HR reports
Headcount, joiners and leavers, turnover, length of service and leave balances.
3 min
3 steps
Projects
Project managers · Projects and their task boards, how timesheets work, and following hours against budget.
How Projects works
Projects, tasks and timesheets - and who does what.
3 min
3 steps
Start a project
Create a project, choose its members and who can see it.
4 min
3 steps
Plan the work on the board
Add tasks, assign them, and follow them on the board or the list.
4 min
3 steps
Set up timesheets
Choose the timesheet period, the hours rules, the deadline and who approves.
4 min
3 steps
Follow progress and hours
The overview, a project's hours against its budget, and the Projects reports.
4 min
3 steps
Finance
Finance teams · The books: setup, journals, invoices and bills, banking, tax, budgets, grants and the financial statements.
How Finance works
The few ideas the books rest on, who does what, and where everything is.
5 min
3 steps
Set up Finance
The one-time setup, your accounting policies, tax status, funds and grants, and the financial year.
10 min
5 steps
The chart of accounts
Read the chart, add accounts, set the rules on each, and import a chart.
5 min
3 steps
Opening balances
Bring in where your books stood when you started using TinERP.
5 min
3 steps
Journals
Write, post, approve and reverse journals - and set up ones that repeat.
6 min
4 steps
Everyday journal examples
Which accounts to debit and credit for common transactions - with worked payroll, accrual and NGO examples.
5 min
5 steps
Customers, invoices and receipts
Invoice customers, record what they pay, issue credit notes and follow what's owed.
6 min
5 steps
Bills and payments
Record what you owe vendors, pay them with WHT worked out, and pay many at once.
6 min
4 steps
Banking and reconciliation
Bank and cash accounts, transfers, petty cash, and reconciling your bank statements.
6 min
4 steps
VAT and WHT returns
Monthly VAT returns and WHT schedules from the books - file them, pay them, keep the credit notes.
5 min
3 steps
Pay expense claims and advances
Pay approved claims and advances, review retirements, and settle refunds and reimbursements.
5 min
4 steps
Budgets and grant budgets
Plan the year month by month, compare with what's spent, and follow each donor's budget.
6 min
4 steps
Prepayments and deferred income
Spread a cost paid in advance, or income received in advance, over the months it covers.
3 min
2 steps
Reports and financial statements
The trial balance, the subledger check, account ledgers and the financial statements.
4 min
2 steps
Close a month and the year
Close and lock months once they're reported, and close the financial year.
4 min
2 steps
Procurement
Buyers and store keepers · From an approved requisition to an invoice approved for payment: vendors, orders, quotations, receiving and matching.
How Procurement works
From 'we need something' to 'the invoice is approved for payment' - and who does each step.
4 min
2 steps
Add and approve vendors
Vendor records, their documents, approval, bank details and blocking.
4 min
4 steps
Categories, items and settings
Spend categories, the item catalogue, and the rules for quotations, receiving and matching.
4 min
2 steps
Raise and send purchase orders
Turn approved requisitions into orders, get them approved and send them to the vendor.
5 min
4 steps
Get quotations
Ask vendors to quote, compare the quotations side by side, and award the order.
5 min
3 steps
Receive deliveries
Record what arrived against the order - in part or in full - and send back what isn't right.
3 min
2 steps
Match and approve vendor invoices
Enter the vendor's invoice against the order, check the three-way match, and approve it for payment.
5 min
4 steps
Procurement reports
Spend, open orders, received not invoiced, vendor performance and savings.
3 min
1 step
Reports
Everyone who follows the figures · The report library, building your own reports, dashboards, and reports sent on a schedule.
Find and run a report
The report library, filters and columns, favorites, and exporting to Excel or PDF.
4 min
3 steps
Build and share your own reports
Start from any data, group and total it, chart it or pivot it, and save it for yourself or others.
5 min
3 steps
Dashboards
Key figures and charts across your modules on one page - start from ours or build your own.
4 min
3 steps
Reports on a schedule
Have a report made and sent to people every day, week or month.
3 min
2 steps
Walk-throughs
Everyone involved · Whole processes across modules, step by step - who does what, and where.
Buying, from request to payment
One purchase followed all the way: requisition, approval, order, delivery, invoice and payment.
6 min
6 steps
Month-end
The checklist for closing a month: bank, what's received but not billed, claims and advances, tax, the checks, then close.
6 min
6 steps
An NGO grant, from award to donor report
Set up a restricted grant, budget it the donor's way, tag spending to it, follow the burn rate and report back.
7 min
6 steps
Troubleshooting
Everyone · The messages people see most, what they mean, and how to put things right.
Signing in and access
Can't sign in, can't see a page, or told your role doesn't allow something.
3 min
6 steps
Leave, timesheets and approvals
Booking leave, logging hours, and approvals that don't go where you expect.
3 min
8 steps
Finance messages
Closed months, balancing, control accounts, dimensions and the subledger check.
4 min
12 steps
Glossary
The words TinERP uses, in plain English - from accruals to the three-way match.
Training day handouts
Print a section, or save it as a PDF, for the people you're training.
Can't find what you need?
In TinERP, go to Account → Support to ask our team - or, if your organization's administrators handle that, Help shows who they are.
Setting up for the first time?
Setup is free on every plan. Our team can walk you through it, bring your records across and train your people.
Book a demo